Last Tuesday one of our Account Managers Paul Smith received an out of hours emergency request from a customer. A superyacht, based in Singapore was in desperate need of replacement parts with an extremely tight time scale.
By early Wednesday morning, our operative Terry was travelling to London Heathrow, to board a flight to Hamburg, Germany. In Hamburg, Terry collected the replacement parts and immediately jetted off to Dubai for the next stage of the journey. However, we did have to remind Terry that he wasn’t on holiday – we could tell he was enjoying the 37 degree heat.
A flight from Dubai to Singapore was the final stretch of the journey and Terry delivered the goods to the customer with no trouble, and returned back to the UK.
The images shown are photos Terry captured whilst in-between flight and travel times.
Over the years Global Services has built a strong reputation on supplying superyachts with the specific parts required, delivering to the worldwide destination the customer requests. This story, alongside ‘The Maldives Manoeuvre’ story which can also be found on the website, sum up the dedication shown by the Global team to help the customer as much as possible.
Our goal doesn’t change - whether the customer is down the road or on the other side of the world our aim stays the same… make it simple. We pride ourselves on receiving a customer’s problem and solving it with the most effective solution. In this case, getting Terry traveling sharpish and delivering by hand.
The teamwork involved is the key to making these urgent trips work. Whilst Terry was on his travels, Account Manager Paul was constantly updating the Captain of the vessel on Terry’s whereabouts, flight times and delivery times.
In short, when Global Services received that request late on Tuesday, the captain needed two pieces of information; “Can you get this replacement part? And when can you get it here for?” Our answer was; “Part located, one of our guys is on the way.”